This is a list of frequently asked questions and the
answers to the most common questions asked. If you
can't find an answer to a question here, then contact
a Sana Systems technical support representative.
Does Sana Systems support web-based mail?
A: No. However, we are looking into supporting
such a feature with IMAP and PHP.
Why doesn't telnet work anymore?
A: Telnet is an insecure protocol. As such,
we have denied the service to all users
until requested. However, we would rather
you login using the Secure Shell protocol
(SSH).
My connection is saying the wrong speed, what
could be the problem?
A: There is probably nothing wrong with your modem
or the connection. Sometimes, modems simply
don't display the correct baud rate (modem
packet speed). Don't worry about it.
Why does my connection close when I am reading
my e-mail, I thought I was connected?
A: Sana Systems disconnects "idle" users, or
users which are not actively making TCP/IP
connections. When you are reading e-mail for
long periods of time, or sitting on a webpage
for passive periods of time, you are bound to
get disconnected. TCP/IP does not provide a continous
connection, and trust me, almost everything you
are doing is probably using TCP/IP (unless you
know otherwise - IRC would be an example of
UDP).
I have a 56K/X2 modem - why can't I get 56K
speed?
A: Because Sana Systems does not have 56K
modems on OUR end. Where it is true
you are connecting into a T1 backbone,
you cannot exceed the limitations of
the 33.6K modems on our end.
How come some pages are faster than others to
load?
A: The Internet is not just made up of the local
servers in your area, but is made up of servers
throughout the world. Network congestion is
always a problem - no matter which provider
you will choose.
Does Sana Systems support WebTV?
A: Yes. WebTV requires an ISP to sport two
protocols - PAP and CHAP - and we support
those. Remember you will need to pay for
a local ISP AND the WebTV Service
